April 4, 2019
Reading Time: 4 minutes For businesses, a differentiating factor over the competition is in the quality of customer services provided. Many aspects can contribute to your customers experiencing great customer services. One of which is the level of external communications. Get it right and this will create an everlasting impression of[…]
February 26, 2019
Reading Time: 3 minutes Using TxtSync’s SMS integration into Microsoft Dynamics 365 it is now possible to add the benefits of text messaging to your customer communication mix. SMS, at 98%, boasts the highest open rate of any communication channel, making it a dependable way to deliver business notifications.
February 17, 2019
Reading Time: 2 minutes Sending appointment notifications by SMS is a great way to inform attendees on whats going on. Whether you are scheduling, cancelling, or sending out reminders, keeping attendees up to date will give them confidence in your service and reduce the likelihood of a no show.
January 31, 2019
Reading Time: 3 minutes When it comes to sending manual SMS within Microsoft Dynamics we would strongly recommend using our Synchronisation service and Chrome extension. The reason for this is that it allows you to have a natural and quick SMS conversation with your contacts. Exactly how you would do on[…]
January 25, 2019
Reading Time: 3 minutes The purpose of this guide is to take you through the process of automating SMS in Microsoft Dynamics CRM using TxtSync. When you install the TxtSync solution you will gain access to a workflow component that you can use to send out SMS. This component can be[…]
January 22, 2019
Reading Time: 5 minutes This guide is designed to take you through the full setup of the TxtSync integration into Microsoft Dynamics. The guide will explain what the integration does and how it works. The setup process has been documented in Dynamics 365 but it also applies to Dynamics 2016 on[…]
January 18, 2019
Reading Time: 4 minutes A differentiating factor between competing businesses is the strength of their customer services. Business communications to customers plays an important part in the perceived quality of the customer services on offer. SMS is the preferred communication channel for customers as it can deliver short, concise and relevant[…]
January 5, 2019
Reading Time: 2 minutes If you are using Microsoft Dynamics within your business the chances are you have customized the CRM to meet the needs of the business. It’s also likely that these customisations are modeling and automating your business workflows. With TxtSync’s Microsoft Dynamics integration you can include SMS