A differentiating factor between competing businesses is the strength of their customer services. Business communications to customers plays an important part in the perceived quality of the customer services on offer. SMS is the preferred communication channel for customers as it can deliver short, concise and relevant notifications, keeping them in the loop with whats going on. Using Microsoft Flow and TxtSync it is very easy to send SMS out of Dynamics 365 and instantly improve your customer communications.
In this guide we will explain what Microsoft Flow is, and demonstrates how it can be utilitised to send SMS through TxtSync from Dynamics 365 triggers. The example we will use is to send an SMS to a contact when a case has been raised. The SMS will act as an acknowledgement that the case has been logged and inform the contact of their case reference number.
If you are already familiar with Microsoft Flow please feel free to skip to the how to section.