Improve Your Customer Communications

When it comes to business communications - customers want it by SMS

So why not easily automate your communications by SMS using Microsoft Flow and TxtSync? From a simple set of triggers and actions you can model your business communication workflows across multiple applications. Without any developer experience you can make SMS part of each workflow and drastically improve your customer communications.

dynamicsLogo - Microsoft Flow
Trigger

When a support case is created in Dynamics 365

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Action

Find the associated contact record in Dynamics 365

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Action

Send the customer an SMS about their case

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Result

The customer is kept in the loop

What is Micorosft Flow

More than 300 applications to choose from!

With Microsoft Flow you can automate repetitive tasks with workflow automation. By integrating your favorite apps you can build day to day workflows to model your business processes. Microsoft Flow allows you to connect with over 300 apps as well as providing a set of logic operators to control the flow of data.

300+

Apps supported

98%

Read Rate for SMS

3.5p

UK Text Messaging from

Getting Started

Interested in getting started? Here's what you need

First

Create a TxtSync account. It’s free and you only pay on-demand for the SMS you send. we provide free credit to get started with and free shared numbers!

Secondly

Generate your TxtSync Client Key and Secret. These are your TxtSync connector credentials so keep them safe and don’t share with anyone.

Finally

You’ll need a Microsoft account if you don’t have one already. You can signup for free and start using Microsoft without any cost.

Tutorials

Let's see it in action

We have put together a tutorial that demonstrates how you can send out SMS as part of your customer support process in two popular CRMs, Microsoft Dynamics 365 and Salesforce.

Dynamics 365 SMS integration using Microsoft Flow and TxtSync

Microsoft Dynamics 365

How to send an SMS when a case is created to the contact that contains the case reference details

Salesforce and Flow

Salesforce

How to send an SMS when a case is created to the contact that contains the case reference details

Latest Blog Posts on Microsoft Flow

Keep up to date with the latest TxtSync news, tutorials and tips for Microsoft Flow

Salesforce SMS Integration Using Microsoft Flow and TxtSync

Salesforce SMS Integration Using Microsoft Flow and TxtSync

Reading Time: 4 minutes A differentiating factor between competing businesses is the strength of their customer services. Business communications to customers plays an important part in the perceived quality of the customer services on offer. SMS is the preferred communication channel for customers as it can deliver short, concise and relevant[…]

Dynamics 365 SMS Integration Using Microsoft Flow and TxtSync

Dynamics 365 SMS Integration Using Microsoft Flow and TxtSync

Reading Time: 4 minutes A differentiating factor between competing businesses is the strength of their customer services. Business communications to customers plays an important part in the perceived quality of the customer services on offer. SMS is the preferred communication channel for customers as it can deliver short, concise and relevant[…]

How to perform a contains data check in Microsoft Flow

How to perform a contains data check in Microsoft Flow

Reading Time: 1 minute Microsoft Flow doesn’t have “contains data” or “does not contain data” operator options in its condition action. It is still possible to perform a “contains data” search by using the “is equal to” or “is not equal to” operator along with a null function. The steps below[…]

Sample SMS
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