SMS in Hospitality
We'll help keep your customers coming back for more
SMS within the Hospitality Sector
Let's talk hospitality
While customer satisfaction is important for any business, it is absolutely critical for those in the hospitality industry as your services are considered by many as a luxury rather than a necessity. This is why you need to provide the best customer service at all times. SMS messaging can play an important part in achieving this 5-star service.
Vast competition means difficulty keeping valued customers
Business is booming, but that means more competition. Which in turn means more choice. With this comes the difficulty of keeping valued customers. After all, customers will be loyal to a brand, but they need a reason to be. Our SMS service can help keep loyal customers coming back for more by reminding them about your amazing services. And offer incentives to get back those who try playing elsewhere! What’s more, you can personalise messages so they feel like they’re being sent on a one to one basis. And with a 98% read rate you can be sure that your messages will be read.
At a Glace
Our features that you will find useful in hospitality
Customer Management
Keep a list of your customer along with their contact details. Don't let your database be a chore - with TxtSync, we provide handy tools to make your life easier.
Customer Interests
Manage your customers’ interests by tagging them into groups. By grouping contacts together you can easily reach out to them in the future.
Scheduled Messaging
The best time to send your message is probably when you’re working. That’s why we allow you to create your message, then schedule it to be sent out at a more suitable time.
Personalised SMS
Talk one-to-one with customers
Send out incentives to loyal customers with that personal touch to keep them coming back for more. TxtSync allows you to easily add contact details within a message so that the customer feels like you’ve personally messaged them.
Scheduled Message
Compose your message now and send it out later
If you spend most of your time entertaining customers, you'll find it tricky to send out messages at the right time. That’s why TxtSync lets you compose a message and schedule it to be sent out when it will deliver the greatest impact.
Contact Tags / Groups
Group customers based on interests
Knowing your customer's interest is important. Directly targeting them based on their interests is a game changer. With TxtSync, you can easily store customers’ interests by grouping using tags. You can then use these tag to send out messages that are relevant to those customers.
What our customers say about us
Don't just listen to what we have to say, here’s a taste of what our customers think about us
“It has become a key marketing tool for us and has not only helped to sell out various events, it has also helped us to directly interact with individual customers who have booked tables and events through it. Whenever we launch a BhangraXO we will always be using TxtSync to power our text messaging – our customers love it!”
“The system is easy to use for us, and our customers. It looks good and allows us to contact people directly via text which is great when putting out limited time offers and competitions. I love the ability to hold a quick two way conversation with customers via text that is convenient for them”
“Communication with our clients is paramount. TxtSync has helped provide our patients with text message reminders, appointment surverys and even two way communication if they have any questions. TxtSync is perfect for anybody working within the health and beauty industry who is looking to engage with their customers more effectively.”
“The team at TxtSync were on hand to assist us in getting our integration all setup within a matter of minutes. I would highly recommended TxtSync for anyone looking at utilising text messaging within their business.”
“We have used TxtSync to keep our customers informed about their accounts and tax deadlines for several months now. Our clients have now begun to file everything all on time and this is all thanks to TxtSync. Their web application is easy to use and you can easily integrate it into any of your accounting packages to make your life easier”
19
Local Number Countries Supported
213
Reachable Destination Countries
3.5p
UK Text Messaging from
OUR SMS FEATURES
We love our SMS features and we're sure you will too!
Our SMS features aim to make SMS communication and SMS marketing a breeze for you. We already offer a large feature set which we’re continually growing as we come up with new amazing ways to make your life even easier!
Send SMS
Through TxtSync's online interface you can send out SMS directly to your customers’ mobile devices.
Receive SMS
Inbound SMS can be captured and automatically logged against your contacts with ease. All that’s needed is a dedicated number from us.
Conversations
Just like you can on a mobile device, our online interface lets you have conversations directly with customers while they’re on the go.
Campaigns
Send out your SMS in bulk with just a few simple clicks and track the success of your campaign.
Delivery Reporting
Keep tabs on how many of your sent SMS messages are actually being delivered to your customers’ mobile devices.
SMS Templates
Save time by saving repetitive text messages as templates so they can be reused time and time again.
Personalisation
Keep your messaging personal and friendly by using our contact data merging to easily add contacts details just as first name.
Contact Database
Keep a nice tidy address book of all contacts that you can send and receive SMS to and from.
Tagging
Group your contacts by tags to organise your target marketing lists.
GDPR Opt In/Out
Control whether SMS can be sent to contacts by allowing your customers to opt in or out of SMS.
Media Library
Spice up your SMS campaigns by adding media such as images and videos.
Link Tracking
Keep a watchful eye on who is clicking on what links in your sent text messages.
Auto Replies
Not interested in receiving inbound SMS, but don't want to appear ignorant? Use an auto reply message to let the customer know.
Scheduled Messaging
Write your text messages now and send them out when they will deliver the greatest impact.
Custom Fields
Store your own data about your contact in our custom fields.
Auto Topup
Never worry about that all-important messages not going out due to no funds by auto topping-up your accounts balance.
International Reach
Send SMS anywhere in the world with domestic pricing.
Dedicated Numbers
Set up your own dedicated number that receives inbound SMS from your customers.
Branded Sender ID
Increase your brand awareness with customers by sending your SMS from a custom Sender ID.
Personal Mobile Numbers
Send out SMS as if they were from your mobile phone, or alternatively, port your mobile phone over to our platform to receive messages as well.
Shared Numbers
Don't care about tracking branding or inbound SMS? Use our free global shared numbers.
Developer API
Incorporate SMS into your existing products with our simple RESTful SMS API that is highly available, scalable and reliable.
SMS boasts a 98% read rate so you can be sure your messages will be seen!
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